How to Fix Grey Screen on Windows 11: Step-by-Step Guide

Are you experiencing a grey screen on your Windows 11 computer? Don’t worry, it’s a common issue that can usually be fixed with a few simple steps. Whether it’s a software glitch or hardware problem, we’ll guide you through the process to get your screen back to normal.

Step by Step Tutorial on How to Fix Grey Screen on Windows 11

Before we dive into the step by step process, let’s understand what these steps will accomplish. Essentially, we’re going to troubleshoot the common causes of a grey screen, which could be anything from a loose cable to corrupted system files. By following these steps, you should be able to pinpoint and fix the problem.

Step 1: Check your cables and connections

Make sure all cables are securely connected to your computer and monitor.

Loose or damaged cables can often cause display issues, so it’s important to ensure everything is tightly connected. If you’re using a laptop, try connecting to an external monitor to see if the issue persists.

Step 2: Restart your computer

A simple restart can sometimes resolve the grey screen issue.

Rebooting your system can clear temporary glitches and is always a good first step when troubleshooting.

Step 3: Update your graphics driver

Outdated or corrupted graphics drivers can lead to display problems.

Visit your graphics card manufacturer’s website to download and install the latest driver for your specific model.

Step 4: Run the Windows Troubleshooter

Windows has built-in troubleshooting tools that can help fix display issues.

Go to Settings > System > Troubleshoot > Other troubleshooters and run the Video Playback troubleshooter.

Step 5: Check for Windows updates

Keeping your system up to date can prevent and fix many issues, including a grey screen.

Go to Settings > Update & Security > Windows Update and check for any available updates.

After completing these steps, your computer should be back to displaying colors properly. If the grey screen persists, it may be a sign of a more serious hardware issue, and you may need to contact a professional for further assistance.

Tips for Fixing Grey Screen on Windows 11

  • Always backup your important files regularly, in case a serious system issue arises.
  • If you’re comfortable with opening up your computer, check for any loose components inside the case.
  • Consider booting in Safe Mode, which can help diagnose if the problem is caused by a specific app or driver.
  • Keep your computer clean and free of dust, as overheating can cause display problems.
  • If you recently installed new software or hardware, try uninstalling it to see if that resolves the issue.

Frequently Asked Questions

What causes a grey screen on Windows 11?

A grey screen can be caused by various factors, including hardware problems, outdated drivers, or software conflicts.

Can a virus cause a grey screen?

Yes, in some cases, malware or a virus can cause display issues, including a grey screen.

Will resetting my PC fix a grey screen?

Resetting your PC can fix software-related issues that might cause a grey screen, but it won’t solve hardware problems.

Is it safe to update my graphics driver?

Yes, it’s important to keep your graphics driver updated for optimal performance and to prevent issues like a grey screen.

What should I do if none of these steps fix the grey screen?

If the grey screen persists after trying these steps, it may be time to consult a professional technician for further diagnosis and repair.


  1. Check cables and connections
  2. Restart the computer
  3. Update graphics driver
  4. Run Windows Troubleshooter
  5. Check for Windows updates


Dealing with a grey screen on Windows 11 can be frustrating, but with the right approach, it’s usually an issue that can be resolved fairly easily. Remember to start with the basics, like checking your cables and connections, and work your way up to more advanced troubleshooting steps, such as updating drivers and running system diagnostics. Don’t forget to back up your data regularly to avoid losing important files if a serious system issue arises. If you’ve tried all the steps and tips outlined in this article and still can’t fix the grey screen, it’s time to reach out to a professional. They can provide a more thorough examination and repair any underlying hardware problems that might be contributing to the issue. Good luck, and here’s to a vibrant, colorful display on your Windows 11 machine!

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