Retrieving Cursor Functionality on Dell Laptops: A Step-by-Step Guide

Is your Dell laptop cursor not working? Don’t worry, you’re not alone. Many Dell users have faced this issue, but it’s usually not too hard to fix. In this article, we’ll go over a step-by-step guide to help you retrieve cursor functionality on your Dell laptop.

Step by Step Tutorial: Retrieving Cursor Functionality on Dell Laptops

Before we dive into the steps, let’s quickly talk about what we’re trying to achieve. The cursor on your Dell laptop is controlled by the touchpad, and sometimes it can stop working due to software issues or driver problems. By following these steps, we aim to get your cursor up and running again.

Step 1: Check your touchpad

Make sure your touchpad is not disabled. Sometimes, the touchpad on a Dell laptop can be disabled by accident, which can cause the cursor to stop working.

To check if your touchpad is enabled, look for a touchpad icon on your keyboard. It’s usually located on the F-keys (F1-F12) and might have a symbol that looks like a touchpad. Press the “Fn” key and the touchpad key together to toggle the touchpad on and off. If your touchpad was disabled, this should bring your cursor back.

Step 2: Restart your laptop

A simple restart can often solve a multitude of tech problems, and it’s no different when it comes to a non-functioning cursor.

Hit the power button to turn off your laptop, then turn it back on. This can reset any minor software glitches that may be causing the cursor to malfunction.

Step 3: Update touchpad drivers

Outdated or missing drivers can cause your touchpad and cursor to stop working correctly.

Go to the Dell website and find the support page for your specific laptop model. Download the latest touchpad drivers and install them. This should resolve any driver-related issues that could be affecting your cursor.

Step 4: Check for Windows updates

Sometimes, a Windows update can fix issues with the touchpad and cursor.

Go to “Settings” > “Update & Security” > “Windows Update” and check for any available updates. Install any updates and restart your laptop. This might fix the cursor issue if it was caused by a bug in the operating system.

Step 5: Perform a hard reset

If none of the above steps work, a hard reset might be necessary to get your cursor working again.

Turn off your laptop and unplug all connected devices. Remove the battery if possible. Press and hold the power button for 15 seconds. This can clear out any lingering electrical charges that might be causing issues. Reconnect your devices, reinsert the battery, and power on your laptop.

After completing these steps, your cursor should be working again. If it’s still not functioning, you may need to contact Dell customer support or take your laptop to a professional technician.

Tips for Retrieving Cursor Functionality on Dell Laptops

  • Always keep your touchpad drivers up to date to prevent cursor issues.
  • Be mindful of key combinations that can disable your touchpad.
  • Regularly check for Windows updates to ensure your system is running smoothly.
  • If you’re comfortable, cleaning the touchpad with a soft, damp cloth can sometimes improve its responsiveness.
  • Back up your data regularly in case you need to perform a factory reset to fix the cursor issue.

Frequently Asked Questions

What if my touchpad icon is missing?

If the touchpad icon is missing from your keyboard, you can check the touchpad settings in Windows. Go to “Settings” > “Devices” > “Touchpad” and make sure it’s turned on.

Can an external mouse work if the touchpad doesn’t?

Yes, plugging in an external mouse should work even if the touchpad is not functioning. This can be a temporary solution while you troubleshoot the touchpad issue.

Will updating the BIOS help with cursor issues?

Updating the BIOS can sometimes resolve hardware issues, but it should only be done if recommended by Dell or a professional technician.

What should I do if none of these steps work?

If you’ve tried all the steps and your cursor is still not working, it might be a hardware issue. In this case, contacting Dell support or taking your laptop to a professional is the best course of action.

Can a virus cause the cursor to stop working?

While it’s not common, a virus or malware can potentially affect your laptop’s functionality, including the cursor. Run a virus scan to check for any infections.


  1. Check if the touchpad is disabled and enable it.
  2. Restart your laptop.
  3. Update touchpad drivers.
  4. Check for Windows updates.
  5. Perform a hard reset.


Dealing with a non-functioning cursor on your Dell laptop can be frustrating, but it’s usually not too difficult to fix. By following the steps outlined in this guide, you should be able to retrieve cursor functionality and get back to using your laptop as usual. Remember to keep your drivers updated, regularly check for Windows updates, and don’t hesitate to contact Dell support if you need further assistance. With a little patience and some troubleshooting, your Dell laptop’s cursor will be back in action in no time.

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